StepUp to your Infinite Potential
Did you know?More customers leave because of poor customer service than leave for product reasons.
*Ref = Gallup Poll
Be 100% present with your customer. Truly being there, asking genuine questions and listening to understand their priorities, views and requirements means increased connection, empathy and puts you in the power seat to deliver great service.
Once you are skilled up and you understand your customer better, it is then time to tailor up your offering. Matching your products and services to exactly what they need. Do not product dump, tailor and differentiate!
Just like us customers work to different speeds. To ensure connection and delivery of the best experience we need to assess the speed the customer needs to be able to feel we have taken the time to listen, understand and resolve. Speed UP is about your voice, the speed you approach, walk with, the level of thinking space they need. Remember it is about them, not you!
Often once a sale is made the customer is forgotten, you can differentiate yourself and stand out from the crowd when you have a comprehensive follow-up strategy. This discipline also opens the doors for testimonials and referrals.
If you have customer records take the time to record your interactions and next steps. These gives you an amazing platform to leverage, be proactive and deliver great experiences now and in the future.